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Retention expert Paul Bedford
comments on case studies and top tips
from the latest retention research
HCM issue 2 2019
An in-depth study of health club retention in North America identifies the factors that spell the difference between winning and losing
HCM issue 9 2015
Kristen Walsh looks ahead to the European Congress, being held in Amsterdam from 16–19 October
HCM issue 9 2014
Two more industry greats have been added to the list
of experts at this year’s Retention Convention.
product innovation •
11 May 2017
Research conducted by Dr Paul Bedford has revealed that a large proportion of
health club memberships are dominated by the middle classes, with eight
demographics significantly under-represented.
news •
28 Mar 2014
Self-knowledge, a customer-focused
company culture and utilising your data
are key to retaining members, say experts
at this year’s Retention Convention
HCM issue 6 2019
Keeping members actively engaged has never been more important. Abi Harris reports on the latest ideas and inspiration from the Retention Convention
HCM issue 1 2022
New tech is coming down the track which will change the gym experience and improve retention
HCM issue 4 2018
How authentic member communication
can help to improve retention rates
HCM issue 11 2017
The active leisure industry is increasingly feeling the pressure as countries introduce measures to
tackle the COVID-19 (Coronavirus) pandemic.
news •
17 Mar 2020
The Retention Convention saw experts sharing exciting examples of best practice around customer relationship building
HCM issue 1 2021
How can operators ensure members feel a continual sense of improvement that keeps them coming back for more?
HCM issue 6 2022
There are no limits to where virtual can
take the health and fitness industry. We
take a look at the latest directions
HCM issue 5 2019
Michael Cassop-Thompson looks at strategic management of clubs, in the first of a series created with CIMSPA
HCM issue 3 2014
As the former CEO of ukactive is freed from the shackles of office, he offers his frank opinions on the fitness sector
HCM issue 6 2016
Laura Dagg takes a look forward to the highlights of this year's Leisure Industry Week, which takes place in Birmingham later this month
HCM issue 9 2013
Paul Bedford and Jamie Owens discuss opportunities and tactics available to operators to regrow memberships
HCM issue 5 2021
Pre-exercise assessment can be used not only to prevent injury among elite athletes, but also to make health club members stick to their routines and feel looked after
HCM issue 5 2014
Paul Bedford discusses the ‘double-edged sword’ of the growing trend for strength training, and his ambitions for the health and fitness sector
HCM issue 2 2024
Latest News
Sport England’s This Girl Can team has launched a new campaign, Let’s Get Out There, ...
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Improving physical strength and fitness, mental health and confidence are the main reasons for joining ...
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Speaking to HCM, global CEO of Lift Brands, Ty Menzies, has confirmed that the company ...
Latest News
Planet Fitness has announced the repurchase of 314,000 shares at a rate of US$20 million. ...
Latest News
Xponential Fitness today indefinitely suspended founder and CEO, Anthony Geisler, saying it had been notified ...
Latest News
Fast Fitness Japan, master franchisee of Anytime Fitness in Japan, has acquired Eighty-8 Health & ...
Latest News
Xplor Technologies has unveiled a financing solution for small businesses, which aims to counter the ...
Latest News
HoloBike, a holographic training bike that simulates trail rides in lifelike 3D, is aiming to ...
HCM promotional features
Sponsored
Coaching workshops from Keith Smith and
Adam Daniel have been designed to empower
your team and transform your service
HCM promotional features
Sponsored
Nuffield Health has worked with ServiceSport UK for more than ten
years, ensuring the equipment in its clubs is commercially optimised
HCM promotional features
Sponsored
Operators, prepare to revolutionise the way members connect with personal
trainers in your club, with the ground-breaking Brawn platform.
HCM promotional features
Sponsored
Francesca Cooper-Boden says
health assessment services can
boost health club retention
HCM promotional features
Sponsored
D2F had updated its brand styling to keep pace with
business growth. MD, John Lofting and operations
director, Matt Aynsley, explain the rationale
HCM magazine
HCM People
Jen Holland
CEO: Edinburgh Leisure“Edinburgh Council will have a £143m budget shortfall by 2028/29 and so must find ways to become more efficient”
HCM magazine
What needs to happen to integrate physical activity with
healthcare? Leaders in the sector share their thoughts
HCM magazine
Pilates is having a
moment. Steph Eaves
asks suppliers how
they’re responding
to the demand
HCM magazine
“Actually most people go to the gym to feel better and that’s far easier to achieve than losing 5kg”
HCM magazine
The European fitness sector is beating pre-pandemic numbers according to the 11th annual European Health & Fitness Market Report 2024 from Deloitte and EuropeActive, as Karsten Hollasch reports
Fitness Instructor University of Brighton
£23,144 to £25,138pa
Brighton, East Sussex, United Kingdom
Read the latest issue
Featured supplier news
Places Leisure is a leading leisure centre operator with a mission to create active places
and healthy people for communities to thrive.
Featured supplier news
Complaints about group exercise have become a thing of the past for the Reynolds Group
thanks to its partnership with CoverMe, a digital platform that simplifies group exercise
and PT management for clubs and instructors.
Company profiles
Wattbike is chosen by the world’s top sporting teams, elite athletes, coaches, plus hundreds of ...
Company profiles
As the original GymTV supplier, Zoom Media has a proven track record of working with ...
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Grantham, Leicestershire
Belvoir Castle
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23-24 May 2024
Large Hall of the Chamber of Commerce (Erbprinzenpalais), Wiesbaden, Germany
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19-19 Sep 2024
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01-04 Oct 2024
REVĪVŌ Wellness Resort Nusa Dua Bali, Kabupaten Badung, Indonesia
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